Caller
I have water leaking under my kitchen sink.
AI
AI agent
I can get a few details for the plumbing team.
Talk to Clara
Hi, this is Clara with RevSystems. Who am I speaking with?
Ask Clara anything about RevSystems.
Talk to Clara“How would you handle my calls?”
Choose what your agent asks, in what order, and what happens after the configured result.
Connect a priority caller, book a service appointment, or take a message based on the route you configure.
A qualification result can connect the call, book an appointment, or take a message. In this example, connect the call is selected.
See calls, messages, handoffs and appointments organized in one place.


Configure the issue details your team needs, test priority and routine paths, and keep missed calls from becoming lost jobs.
Add the business details, services, voice, and greeting callers should hear.
Choose qualification criteria, outcomes, booking, handoff, and message-taking behavior.
Use your RevSystems number or forward an existing line, then verify the full path with a test call.
Use configured screening to organize the next step without forcing every caller through the same path.
Give every new caller a responsive first point of contact, including after-hours inquiries.
Capture issue type, urgency, service area, or another criterion that changes the call path.
Attempt a prepared connection for calls that match your priority route, with a fallback when no one is available.
Check real-time availability and create a confirmed appointment when booking is enabled.
Capture the issue, caller details, callback preference, and urgency when a message is the configured next step.
Review calls, outcomes, messages, bookings, handoffs, and reports in Agent Center.
Explore how RevSystems adapts screening, routing, booking, and follow-up to each industry.
Straight answers, grounded in how RevSystems works today.
Explore the documentationYes. RevSystems can answer inbound calls 24/7 and follow the routine or priority paths you configure.
Yes. Issue type can be one of the two or three ordered criteria you configure, together with urgency, service area, or another decision-driving detail.
Yes. A configured result can attempt a prepared live handoff to your dispatcher, on-call, or preferred line, with a fallback if no one is available.
Yes, when Calendar & Booking is connected and enabled. The agent checks current availability before creating a confirmed appointment.
Yes. Service area can be one of the ordered qualification criteria you configure.
No. RevSystems answers and routes the phone interaction according to your configuration. It does not guarantee technician availability, dispatch, or emergency response.
Set up your AI receptionist, test the priority and booking paths, and give the next caller a clear next step.
Your setup stays yours to review before it answers real calls.